Refund and Returns Policy

At Meixora, customer satisfaction and hygiene are our highest priorities. Please review our policy guidelines below regarding returns and exchanges.

1. Eligibility for Return & Exchange

We accept return or exchange requests within 48 hours of package delivery under the following conditions:

You received a damaged or physically defective item.
You received an incorrect product or a missing item from your order.
The product is completely unused, unwashed, and intact in its original packaging with all seals, clips, and accessories present.

2. Hygiene & Non-Returnable Items

Due to strict personal hygiene and health safety standards:

Any personal care or skincare tools that have been opened, tested, or used (such as facial hair removers, masks, or brushes) cannot be returned or exchanged unless they arrived defective.

3. Parcel Inspection & Unboxing Video

Customers are strongly encouraged to inspect the outer parcel in front of the delivery person.
In the event of a damaged or wrong product, a short continuous unboxing video showing the shipping label and the defect is required to process your claim smoothly.

4. Delivery Charges for Exchanges

Meixora’s Responsibility: If the mistake was on our end (defective, wrong, or damaged item), Meixora covers 100% of the replacement shipping costs.
Customer Preference Change: If you wish to exchange an unused product for a different color or variant, standard delivery charges (60 BDT inside Dhaka, 120 BDT outside Dhaka) will apply.

5. How to Request a Return or Exchange

Contact our support team within 48 hours with your Order ID, Phone Number, and unboxing photo/video:

WhatsApp / Hotline: 01736130950
Support Available: 24/7